Rental Information

Reservations

A 25% deposit is required to confirm each reservation. Payment must be on a valid credit card, Visa and MasterCard accepted. The balance of your reservation, minus the 25% deposit is required to be paid in full 60 days prior to your arrival. If the reservation is booked less than 60 days prior to arrival, all monies are due at time of reservation. You will receive confirmation of the rental, receipt of your deposit and the Tenant Agreement. The Tenant Agreement must be signed and returned to Compass Vacation Rentals before your arrival. Electronic signatures are accepted..

Damage Deposit

Credit card information shall be held by the Agent to compensate for any damages that may occur during your stay. These may include, but are not limited to: repairs to furnishings/appliances; replacement of missing contents; long distance phone charges; excessive soil to carpets, extra cleaning and laundry. Please report any problems or damages upon arrival. If not reported, we must assume these occurred during your occupancy. All of our Vacation Rentals are Pet and Smoke Free.

Accidental Damage Protection

Accidental Damage Protection ($49.00): The Accidental Damage Protection Fee is designed to help repair or replace accidental damages that occur during a stay in our vacation rentals. The service is provided and administered by Compass Vacation Rentals and is not an insurance product. The Accidental Damage Protection Fee is automatically applied to all reservations and is nonrefundable. The Accidental Damage Protection Fee pays accidental damages to only the interior of the rental unit that may occur during your stay, provided that the damage is disclosed to management prior to check-out. The Accidental Damage Protection Fee will NOT assume liability for damage resulting from gross negligence, willful and/or intentional acts of guest, normal wear and tear, smoking within the unit, and/or damages caused by a pet brought onto the premises. The Accidental Damage Protection Fee does NOT apply to theft or damage of any property owned or brought onto the premises by the guest.


Cancellations

Cancellations are refunded 100% minus a $100 processing fee for cancellations that occur up to 3 days prior to the check-in date. All refunds will be processed within 10 days of notice of cancellation. 

Check-In

Check-in time is after 4:00 pm. EST. If the unit is available, and the guest would like to check in early, there is a $50 early check-in fee. For those anticipating late arrival (after 5:00 p.m.), holidays or weekends, please call Compass Vacation Rentals to make arrangements to pick up your keys and your Welcome Package.

Check-Out

Check-out time is 10:00 am. If you need a late check out, please contact Compass Vacation Rentals prior to the check-out date. All late check-outs will be charged a $50 late check-out fee. Please remember to dispose of all food, remove all garbage from the property and lock sliders and doors. The zippered pouch containing 2 sets of keys and pool tags MUST be returned to the office upon departure.

Parking

Each property has one (1) assigned parking space, for which you will receive a parking pass. Guests other than the tenants are permitted to park in guest spaces provided for a short period of time. If your guests are staying for more than 72 hours, please notify us and we will issue a guest parking pass.

Cleaning

Properties will be clean and ready for your arrival. One load of laundry is included in the departure clean for a one-bedroom property. Two loads of laundry are included in the departure clean for a two-bedroom property.  You will be billed for additional loads of laundry. The refrigerator must be emptied, and all trash removed from the property. There must be no dirty dishes left in the property.

Telephones and Internet Services

All vacation properties have active landlines. Local service is provided for your convenience. This enables you to make calls within the local area, as well as receive incoming calls. Our properties are also equipped with basic cable and internet service. Your network information can be found on the network card in the key bag.

What to Bring

Bed and bath linens as well as essential kitchen utensils, cookware, flatware, dinnerware, and glassware are provided for guest use in all our properties. You will need to supply your own paper products (paper towels, napkins, toilet paper), garbage bags, laundry detergent, cleaning supplies and any specialty items you may desire during your stay.

Repairs and Service Calls

All appliances and equipment in our properties are maintained and deemed in good working condition. However, we cannot guarantee that breakdowns will not occur. Please report any problems with appliances, air conditioning, etc. to our Customer Service Department. Repairs will be scheduled and performed within a reasonable time after notice from the guest. If the above scheduled service call is unwarranted or due to the negligence of the guest, the guest will be responsible for payment.

Things Beyond our Control

Our Agents work very hard to make sure your stay is comfortable and memorable. However, there may be issues that are just beyond our control, just as there are issues beyond your control at your home. For example: construction nearby, inclement weather and acts of nature (including hurricanes), noisy neighbors, breakdown of air conditioners, TV's, DVD's, electronics and/or appliances. Please understand that there will be no refunds or discounts offered or expected for such things. Of course we will do everything in our power to remedy the situation as quickly as possible.


It is our sincere wish that you enjoy your stay.