A $500.00 deposit is necessary to confirm each reservation. Payment must be on a valid credit card, Visa and MasterCard accepted. The balance of your payment, minus the $500.00 is required to be paid in full 60 days prior to your arrival. Accepted payment for the balance include: credit card, personal check, bank/cashier's checks and money orders. If the reservation is booked less than 60 days prior to arrival, all monies are due at that time. Upon reserving the property ~ you will receive from us: confirmation of the rental, receipt of your deposit and our Tenant Agreement. The Tenant Agreement must be signed and returned to us before your arrival. Electronic signatures are accepted.
Credit card information shall be held by the Agent to compensate for any damages that may occur during your stay. These may include, but are not limited to: repairs to furnishings/appliances; replacement of missing contents; long distance phone charges; excessive soil to carpets, extra cleaning and laundry. Please report any problems or damages upon arrival. If not reported, we must assume these occurred during your occupancy. All of our Vacation Rentals are Pet and Smoke Free.
Should you need to cancel your reservation, deposits paid will not be returned. Cancellations received after the balance has been paid in full, will result in no monies returned unless we are able to re-rent for the time reserved.
Check-in time is after 2:00 pm. For those anticipating late arrival (after business hours) or over the weekend, please call us to make arrangements to pick up your keys and Welcome Package.
Check-out time is 10:00 am. This time must be adhered to in order to allow our cleaning teams enough time to ready the unit for the next guests. Please remember to dispose of all opened or perishable food, remove all garbage from the condo and lock sliders and doors. The zippered pouch containing 2 sets of keys and pool tags MUST be returned to the office upon departure.
Each property has one (1) assigned parking space, for which you will receive a parking pass. Guests other than the tenants are permitted to park in guest spaces provided for a short period of time. If your guests are staying for more than 72 hours, please notify us and we will issue a guest parking pass.
Properties will be clean and activated upon your arrival. Your departure clean is included in the rental rate. Two loads of laundry are included in the departure clean. You may be billed for additional loads of laundry. You may request maid/linen service during your stay for an additional fee. We trust that each property will be treated as if it were your own and left in satisfactory condition so it can be prepared for our next guest.
Telephones and Internet Services
All vacation properties have active landlines. Local service is provided for your convenience. This enables you to make calls within the local area, as well as receive incoming calls. Our properties are also equipped with basic cable and internet service.
What to Bring
Bed and bath linens as well as essential kitchen utensils, cookware, flatware, dinnerware and glassware are provided for guest use in all of our properties. You will need to supply your own paper products (paper towels, napkins, toilet paper), garbage bags, laundry detergent, minimal cleaning supplies and any specialty items you may desire during your stay.
Repairs and Service Calls
All appliances and equipment in our properties are maintained and deemed in good working condition. However, we can not guarantee that breakdowns will not occur. Please report any problems with appliances, air conditioning, etc. to our Customer Service Department and repairs will be scheduled and performed within a reasonable time after notice from the guest. If the above scheduled service call is unwarranted and due to the negligence of the guest, the guest will be responsible for payment.
Dissatisfaction upon Arrival/Replacement of Accommodations
We want our guests to enjoy their stay as much as possible; however we are not able to move you to another property, or make refunds or discounts, if the property is not decorated to your tastes. However, if for some reason should a property become unavailable or is undergoing major repairs, remodeling etc. the Agent shall use their best efforts to provide replacement accommodations that are comparable to the original property reserved.
Things Beyond our Control
Our Agents work very hard to make sure your stay is comfortable and memorable. However, there may be issues that are just beyond our control, just as there are issues beyond your control at your home. For example: construction nearby, inclement weather and acts of nature (including hurricanes), noisy neighbors, breakdown of air conditioners, TV's, DVD's, electronics and/or appliances. Please understand that there will be no refunds or discounts offered or expected for such things. Of course we will do everything in our power to remedy the situation as quickly as possible.
Travel Protection Insurance
Compass Vacation Rentals has partnered with Red Sky Travel Insurance to provide Sun Trip Preserver® coverage for our guests. Sun Trip Preserver provides cancellation and interruption services as well as emergency assistance and travel services. Protect yourself in the event of hurricane evacuations and family emergencies such as illness or death in the family. The travel insurance is optional, and the cost is 6.95% of your total reservation stay. Lock your policy in early, for the most coverage it is strongly recommended you purchase with your first booking deposit. Premium is non-refundable after 14 days of purchase.
To learn more about Sun Trip Preserver or to file a claim, please visit http://trippreserver.com/sun-trip.html
Mail: Red Sky Travel Insurance
c/o Arch Insurance Company
Executive Plaza IV
11350 McCormick Road, Suite 102
Hunt Valley, MD 21031