St. Petersburg Vacation Rental Information

Reservations

A NONREFUNDABLE Reservation deposit equal to a minimum of $200 or ten percent (10%) of all Rent whichever is greater, plus Travel Insurance (if purchased), plus Guest Service Fee and all applicable taxes must be paid to reserve the Property. Payment must be on a valid credit card, Visa and MasterCard accepted. The balance of your reservation, minus the 10% deposit is required to be paid in full 60 days prior to your arrival. If the reservation is booked less than 60 days prior to arrival, all monies are due at time of reservation. You will receive confirmation of the rental, receipt of your deposit and the Guest Agreement. The Guest Agreement must be signed and returned to Compass Vacation Rentals upon making your reservation. Electronic signatures are accepted.

Accidental Damage Protection

The Accidental Damage Protection service is designed to help repair or replace accidental damage that may occur during Guest’s occupancy of the vacation rental. The service is provided and administered by Agent and is not an insurance product. The Accidental Damage Protection is automatically applied to all reservations. The Accidental Damage Protection pays for repair of accidental damage to only the interior of the Property that may occur during Guest’s occupancy, provided that the damage is disclosed to Agent prior to check-out. The Accidental Damage Protection will NOT pay for damage resulting from gross negligence, willful and/or intentional acts of Guest or any other person who enters the Property with the permission of Guest, normal wear and tear, smoking within the Property, and/or damage caused by a pet brought onto the Property. The Accidental Damage Protection does NOT apply to theft or damage to any personal property owned or brought onto the Property by Guest.

Check-In

Check-in time is after 4:00 pm. EST. If the unit is available, and the guest would like to check in early, there is a $50 early check-in fee. For those anticipating late arrival (after 5:00 p.m.), holidays or weekends, please call Compass Vacation Rentals to make arrangements to pick up your keys and your Welcome Package.

 

Check-Out

Check-out time is 10:00 am. If you need a late check out, please contact Compass Vacation Rentals prior to the check-out date. All late check-outs will be charged a late check-out fee dependent on the time of checkout. Please remember to dispose of all food, remove all garbage from the property and lock sliders and doors. The zippered pouch containing 2 sets of keys and pool tags MUST be returned to the office upon departure.

Refundable Damage Deposit

 

Seven (7) days before the initial date of occupancy, a Damage fee of $300.00 must be paid by Guest, which Guest authorizes Agent to charge to Guest’s credit card without notice to the Guest.  The Damage fee may be applied by Owner or Agent to compensate Owner for any unusual wear and tear on the Property, for repair of any physical damage to the Property, for any other monies owed by Guest under the Guest Agreement, and for any costs and attorney’s fees associated with Guest’s failure to fulfill the terms of the Agreement. After Guest has vacated the Property, Agent will inspect the Property and will deduct from the Damage fee for any unusual wear and tear or any physical damage and for any other monies owed by Guest as well as any costs and attorney’s fees associated with Guest’s failure to fulfill the terms of the Agreement. The balance of the damage fee will be refunded to Guest.

 

Cancellations

 

A NONREFUNDABLE Reservation deposit equal to a minimum of $200 or ten percent (10%) of all Rent whichever is greater, plus Travel Insurance (if purchased), plus Guest Service Fee and all applicable taxes must be paid to reserve the Property. Payment must be on a valid credit card, Visa and MasterCard accepted. The balance of your reservation, minus the 10% deposit is required to be paid in full 60 days prior to your arrival. If you if yourself in the unfortunate position that you need to cancel your reservation between 30-60 days prior to arrival, Compass Vacation Rentals will make every effort to rebook the property and if successful, you will receive a 50% refund. If Compass Vacation Rentals is unable to rebook the property, there will be no refund. There are no refunds for reservations canceled within 30 days of arrival. There will be no refunds for early checkouts, no-shows, pool closures, exterior construction, or inclement weather. Travel insurance can be purchased for 7% of your total rental and is highly recommended for all reservations, especially on monthly rentals. To learn more about travel insurance, please visit this page. Travel Insurance

Parking

Each property has one (1) assigned parking space, for which you will receive a parking pass. Guests other than the tenants are permitted to park in guest spaces provided for a short period of time. If your guests are staying for more than 72 hours, please notify us and we will issue a guest parking pass.

Cleaning

Properties will be clean and ready for your arrival. One load of laundry is included in the departure clean for a one-bedroom property. Two loads of laundry are included in the departure clean for a two-bedroom property.  You will be billed for additional loads of laundry. The refrigerator must be emptied, and all trash removed from the property. There must be no dirty dishes left in the property.

Telephones and Internet Services

All vacation properties have active landlines. Local service is provided for your convenience. This enables you to make calls within the local area, as well as receive incoming calls. Our properties are also equipped with basic cable and internet service. Your network information can be found on the network card in the key bag.

What to Bring

Bed and bath linens as well as essential kitchen utensils, cookware, flatware, dinnerware, and glassware are provided for guest use in all our properties. You will need to supply your own paper products (paper towels, napkins, toilet paper), garbage bags, laundry detergent, cleaning supplies and any specialty items you may desire during your stay.

Repairs and Service Calls

All appliances and equipment in our properties are maintained and deemed in good working condition. However, we cannot guarantee that breakdowns will not occur. Please report any problems with appliances, air conditioning, etc. to our Customer Service Department. Repairs will be scheduled and performed within a reasonable time after notice from the guest. If the above scheduled service call is unwarranted or due to the negligence of the guest, the guest will be responsible for payment.

Things Beyond our Control

Our Agents work very hard to make sure your stay is comfortable and memorable. However, there may be issues that are just beyond our control, just as there are issues beyond your control at your home. For example: construction nearby, inclement weather and acts of nature (including hurricanes), noisy neighbors, breakdown of air conditioners, TV's, DVD's, electronics and/or appliances. Please understand that there will be no refunds or discounts offered or expected for such things. Of course, we will do everything in our power to remedy the situation as quickly as possible.

 

 

It is our sincere wish that you enjoy your stay.

The only onsite Isla del Sol vacation rental company locally owned and operated by People Who Care!