Rental Information

Reservations

A $200.00 deposit is necessary to confirm each reservation. Payment must be on a valid credit card, Visa and Mastercard accepted. The balance of your payment, minus the $200.00 is required to be paid in full 60 days prior to your arrival. Accepted payment for the balance include: credit card, personal check, bank/cashiers checks, money orders and travelers checks. If the reservation is booked less than 60 days prior to arrival, all monies are due at that time. Upon reserving the property, you will receive from us confirmation, receipt of your deposit and Tenant Agreement. We ask that the deposit receipt and Tenant Agreement be signed and returned to us before your arrival.

Damage Deposit

Credit card information shall be held by the Agent to compensate for any damages that may occur during your stay. These may include, but are not limited to: repairs to furnishings/appliances; replacement of missing contents; long distance phone charges; excessive soil to carpets and extra cleaning. Please report any problems or damages upon arrival. If not reported, we must assume these occurred during your occupancy. Pets are not allowed and all of our properties are non-smoking.

Cancellations

Should you need to cancel your reservation, deposits paid will be returned minus a cancellation fee of $75.00 and must be done on or before the 60 day due date of payment in full. Cancellations received after the balance has been paid in full, will result in no monies returned unless we are able to re-rent for the time reserved.

Check-In

Check-in time is after 2:00 pm. For those anticipating late arrival (after business hours) or over the weekend, please call us to make arrangements to pick up your keys and Welcome Package.

Check-Out

Check-out time is 10:00 am. This time must be adhered to in order to allow our cleaning teams enough time to ready the unit for the next guests. Please remember to strip the beds, dispose of all opened or perishable food, remove all garbage from the unit and lock all windows and doors. The zippered pouch containing 2 sets of keys and pool tags must be returned to the office upon departure.

Parking

Each property has one (1) assigned parking space, for which you will receive a parking pass. Guests other than the tenants are permitted to park in guest spaces provided for a short period of time. If your guests are staying for more than 72 hours, please notify us and we will issue a guest parking pass.

Cleaning

Properties will be clean and activated upon your arrival. We also provide departure cleaning which is included in the rental rate. Two loads of laundry are included. You may be billed for additional laundry loads. You may request maid/linen service during your stay for an additional fee. We trust that each property will be treated as if it were your own and left in satisfactory condition so it can be prepared for our next guest.

Telephones

All vacation properties have telephones. Local service is provided for your convenience. This enables you to make calls within the local area, as well as receive incoming calls. Long distance service is NOT provided.

What to Bring

All of our properties provide bed and bath linens as well as essential kitchen utensils, cookware, flatware, dishes and glassware. You will need paper products (paper towels, napkins, toilet paper etc.), garbage bags, laundry detergent, minimal cleaning supplies and any specialty items you may desire during your stay.

Repairs and Service Calls

All appliances and equipment in our properties are maintained and deemed in good working condition. However, we can not guarantee that breakdowns will not occur. Please report any problems with appliances, air conditioning, etc. to an Agent and repairs will be scheduled and performed within a reasonable time after notice from the guest. If the above scheduled service call is unwarranted and due to the negligence of the guest, the guest will be responsible for payment.

Dissatisfaction upon Arrival/Replacement of Accommodations

We want our guests to enjoy their stay as much as possible; however we are not able to move you to another property, or make refunds or discounts, if the property is not decorated to your tastes. However, if for some reason should a property become unavailable or is undergoing major repairs, remodeling etc. the Agent shall use its best efforts to provide replacement accommodations that are comparable to the original property reserved.

Things beyond our Control

Our Agents work very hard to make sure your stay is comfortable and memorable. However, there may be issues that are just beyond our control, just as there are things beyond your control at your home. Please understand that there will be no refunds or discounts offered or expected for such things. For example: construction nearby, inclement weather and acts of nature (including hurricanes), noisy neighbors, breakdown of air conditioners, TV's, DVD's, electronics and/or appliances. Of course we will do everything in our power to remedy the situation as quickly as possible.